Resolve a specific issue
Intermittent internet, a troublesome server, or an incident your team needs help investigating.
Diagnosis and recovery with the work and budget agreed upfront. No management contract required.
Discuss your issue
Personal IT support · South Limburg
IT help in Limburgwith or without a support plan
A fault that keeps coming back? Need extra expertise alongside your own IT team? I investigate workstations, networks and servers, without requiring you to replace your current provider.
- Speak directly with the specialist doing the work
- Help for a single, specific assignment too
- Scope and budget clear before work starts
10+ years in outsourced and in-house IT support
7 years of in-house IT at a dental organisation
Based in Kerkrade. Remote across the Netherlands.
Help that fits your situation
One issue or your whole IT. You choose.
You can get help without replacing your current IT provider or systems.
A focused IT check
Need to know where the main concerns are? Start with an overview of your environment.
Findings and priorities within an agreed scope. Improvements and in-depth investigation are separate work.
Discuss an IT checkOngoing support
Maintenance, updates and help for an environment I get to know and keep track of.
A more thorough initial assessment, with clear terms for the plan, startup costs and contract duration.
Discuss ongoing supportYou do not need to diagnose it first
Describe what your staff are noticing. I turn that into a focused investigation and explain the options and costs in plain language.
A second opinion without handing over all your IT
Your own IT specialist or provider can stay involved. We agree what I investigate, what access is needed and who makes each change.
From symptoms to investigation
I look at how your systems connect.
A fault may disappear while someone is looking. I look for patterns and investigate how the different parts affect each other.
A familiar investigation question
Internet that drops out occasionally
The connection seems fine, but briefly drops at irregular intervals. Where in the chain does it happen?
- Internet
- Router
- Wi-Fi
- Workstation
Understand the pattern
Which workstations or locations are affected? Does it happen at the same time? That helps identify where to investigate.
Compare and measure
Check connections, logs and settings. Tests at different points help narrow down the problem.
Clear findings and next steps
I explain the findings and which next test or change will help move the investigation forward.
- Networks & Wi-Fi
- Windows & servers
- Email & accounts
- Backups & security
- Printers & workstations
- Working smarter
Hands-on experience with
- Windows Server
- RDP
- Google Workspace
- MikroTik
- Ubiquiti
- Wi-Fi
- VPN
Daniel Orosz · my background
Experience with systems. And the people using them.
“When Daniel walks in, everything starts working again. As if by magic.”
I helped colleagues with practice software, settings, and printer and computer issues. I knew their working environment and the problems that kept coming back.
IT support and outsourcing
In outsourced IT support, I worked across varied business environments: user support, workstations, networks and servers. That taught me to adapt quickly and investigate how systems affect one another.
In-house IT in dental care
I then worked inside a dental organisation with several locations. Practice software, X-ray connections and helping staff were as much a part of the job as Windows, Google Workspace and backups.
Hands-on security experience
Practical experience investigating RDP breaches and ransomware, protecting backups against encryption and overwriting, network segmentation and least-privilege access. Also experienced in migrating mail and other servers from old office PCs to a secured VPS.
During seven years of IT support at a dental organisation with several locations, no security incidents occurred.
How we work together
Clear expectations first. Then practical help.
- 01
Discuss the problem
What happens, when does it happen and what has been tried? We also discuss whether remote or on-site help fits.
- 02
Agree the assignment
We record scope, budget, access and timing. You know which first step you are paying for and when we will review progress.
- 03
Investigate and coordinate
I investigate the environment and discuss findings. Changes and additional work are agreed before I carry them out.
- 04
Receive the outcome
You receive findings, actions taken and next steps. You then decide whether you need any further help.
Directly with Daniel
You discuss the assignment with the person doing the work.
A Dutch business
Based in Kerkrade · Chamber of Commerce 98242482.
Clear data agreements
We agree an NDA and, where needed, a data processing agreement upfront.
Clear about costs
One-off help. A clear budget upfront.
All prices exclude VAT. After the minimum charge, you pay for time actually spent.
Remote support
€55/ hour
Minimum 1 hour (€55)
For diagnosis and support at a distance.
Discuss your needsOn-site support
€65/ hour
Minimum 2 hours (€130)
For investigation and work at your location.
Discuss your needsQuick Scan
Fixed price
- up to 10 PCs, no servers
- €150
- up to 50 PCs and 2 servers
- €250
No travel charges in Kerkrade, Landgraaf, Heerlen and Maastricht.
Elsewhere: €0.50/km from my home address in Kerkrade, for the return trip. Travel time is not charged separately.
What does a Quick Scan cover?
A targeted, sample-based review with findings and priorities. We confirm the number of workstations, servers and questions to investigate beforehand.
- Computers and laptops
- Wi-Fi and network connectivity
- Printers and peripherals
- User accounts and access
- Backups and basic security
€150 excl. VAT covers up to 10 PCs without servers; €250 covers up to 50 PCs and 2 servers. A smaller setup with a server also falls under €250. Larger environments need a quote. The check provides brief findings and priorities. Full testing of every device, extended incident investigation, recovery and reconfiguration are agreed separately. Travel terms are listed with the rates.
Discuss your Quick ScanExample and terms for one-off work
Minimum charges apply to one-off hourly work. Beyond the minimum, we charge actual time spent. A fixed Quick Scan price replaces hourly charges and minimum hours; travel is added separately only outside Kerkrade, Landgraaf, Heerlen and Maastricht. More than 50 PCs or 2 servers requires a quote agreed before starting.
One-off assignment: one hour of on-site work
In Heerlen: 2 × €65 = €130 excluding VAT. For a client outside the four towns, 20 km from my home: €130 + 40 × €0.50 = €150 excluding VAT. Travel time is not charged separately.
Better prepared together
Prefer an ongoing IT partner?
Calculate your monthly estimate below. Maintenance and usual remote help, with scheduled checks and an agreed allowance for urgent visits.
Build your IT support plan
An initial price estimate. Your final quote follows a conversation and intake.
01 / 03
How many PCs and laptops?
Each PC or laptop counts as one workstation.
02 / 03
How many servers?
Physical and virtual. No servers? Choose 0.
03 / 03
How many locations?
Your first location is included.
Quick choices
You can also type: 0–500.
Need help with these systems too?
Select extra requirements for your quote. This does not change the monthly estimate. We agree what fits within your management scope and what is quoted separately.
Extra advice visit from €1,500 before discount
An extra planned visit each quarter, with up to 2 hours on site. Together with your team, we discuss what slows work down, how to use IT more effectively and which improvements would help most.
This advice visit is additional to the other included visits. Larger changes, equipment and licences are agreed separately. Standard travel terms still apply.
Your final quote follows a conversation and intake, with an introductory visit where needed. Startup work, equipment, licences, storage and any travel charges are quoted separately.
Your plan includes
- Maintenance & remote helpUpdates and everyday IT questions
- Response within 8 working hoursMon–Fri 09:00–18:00 · Netherlands time
- 3 visits per quarter2 urgent + 1 check-up · up to 2 hours each
- Up-to-date IT documentationUpdated after changes
Startup costs, term and additional work
The initial inventory, network topology, overdue updates, optimisation and setup are quoted separately. Pay startup costs upfront or spread them by agreement. The quote specifies the term, total cost and early termination conditions before you commit.
Additional work is agreed first: €45/hour remotely and €55/hour on site. Extra contract visits have no two-hour minimum. Standard travel terms still apply. A paid 4- or 2-working-hour SLA is available only where capacity and agreed coverage allow. Pricing and priority are set out in the quote first. The SLA clock pauses outside working hours.
Coverage & response time
During the intake, we discuss your IT environment, the support you need and my availability. Your quote sets out the plan, schedule and response times. An introductory visit can be arranged by appointment.
- Routine maintenance, updates and usual remote support for the agreed environment, during agreed working hours.
- Once the management engagement is accepted, the agreed base SLA provides an initial substantive response within 8 working hours, Mon–Fri 09:00–18:00 Netherlands time, through agreed channels. This is not a guaranteed resolution or arrival time.
- Two urgent visits per quarter, with up to 2 hours of on-site work per visit.
- One scheduled check-up visit per quarter, with up to 2 hours of on-site work.
- Documentation updated after changes. The visit allowance covers the whole company, rather than each location separately.
Equipment and installation are separate
Hardware, software licences and cloud and backup storage are outside the subscription price. If outdated or unsupported equipment needs replacing for responsible management, we discuss the cost and get approval first. Cabling, network outlets and cabinet installation are agreed and quoted separately.
Good to know
Have a question?
Some practical answers are below. If your question is different, feel free to get in touch.
Can you investigate a problem that only happens occasionally?
Yes. Measurements or observation over a longer period may be needed to identify a pattern. We agree the diagnostic phase and any further steps separately; the cause cannot always be established in one session.
How do we prepare for remote support?
Have an authorised employee available and describe which device has the problem. We agree how to establish the connection and provide access before the session starts.
What if another supplier is responsible for a component?
I can hand over the findings and checks performed, or coordinate with that supplier by agreement. Access to its systems and any changes remain subject to the arrangements with that provider.
When can the work take place?
My usual working hours are Monday to Friday, 9:00 to 18:00. For urgent help, we discuss availability and scheduling. Response-time guarantees apply only when explicitly agreed.
A useful starting point
Tell me what you are noticing.
A few specific details help me understand your question. There is no need for lengthy preparation.
What is going wrong?
For example, an error message, a slow connection or a device that is not working.
Since when, and how often?
Is it constant, or does it return at particular moments?
How does it affect your work?
Which colleagues or tasks are being held up?
Kerkrade, Zuid-Limburg · Mon–Fri, 9:00 AM–6:00 PM
Urgent support by arrangement
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