# Cookie Policy **Oros IT Support Limburg** uses cookies and similar technologies on the website **ict-support-limburg.nl**. This page explains what cookies are, which cookies we use and how you can manage your preferences. --- ## 1. What are cookies? Cookies are small text files stored by your browser on your device when you visit a website. They are used to remember settings, analyse website usage or show targeted advertisements. --- ## 2. Which cookies do we use? ### 2.1 Functional / strictly necessary cookies These cookies are essential for the website to function correctly. They do not require consent. | Name | Provider | Purpose | Retention | |---|---|---|---| | `oit_cookie_consent` | Oros IT (own) | Stores your cookie preference | 180 days | ### 2.2 Analytical cookies (Google Analytics via Google Tag Manager) With your consent, we place analytical cookies to collect anonymous statistics about website usage. | Name | Provider | Purpose | Retention | |---|---|---|---| | `_ga` | Google LLC | Distinguishes visitors | 2 years | | `_ga_*` | Google LLC | Session state for Google Analytics 4 | 2 years | | `_gid` | Google LLC | Distinguishes visitors (24 h) | 24 hours | **Legal basis:** consent (Dutch Telecommunications Act Art. 11.7a / GDPR Art. 6(1)(a)). ### 2.3 Behavioural analytics cookies (Microsoft Clarity) With your consent, we use Microsoft Clarity for heatmaps and session recordings to improve the user experience. Personally identifiable information is automatically masked by Clarity. | Name | Provider | Purpose | Retention | |---|---|---|---| | `_clck` | Microsoft Corporation | Unique user identification for Clarity | 1 year | | `_clsk` | Microsoft Corporation | Session identification for Clarity | 1 day | | `CLID` | Microsoft Corporation | First-visit identification | 1 year | | `MUID` | Microsoft Corporation | User ID across Microsoft domains | 1 year | | `SM` | Microsoft Corporation | Synchronises MUID cookie | Session | **Legal basis:** consent (Dutch Telecommunications Act Art. 11.7a / GDPR Art. 6(1)(a)). --- ## 3. Third-party cookies We do not place social network or advertising network cookies. Google and Microsoft may process data in the United States, based on Standard Contractual Clauses (SCCs) approved by the European Commission. --- ## 4. How to manage or withdraw consent When you first visit our website, we ask for your consent to analytical cookies and Microsoft Clarity. You can update your preference at any time via the **cookie settings** link in the footer. You can also delete or block cookies via your browser settings: - [Chrome](https://support.google.com/chrome/answer/95647) - [Firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox) - [Safari](https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac) - [Edge](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09) Note: disabling cookies may affect the functionality of the website. --- ## 5. Opt-out via providers - **Google Analytics:** [tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout) - **Microsoft Clarity:** [privacy.microsoft.com](https://privacy.microsoft.com/en-us/privacystatement) --- ## 6. More information For questions about our cookie policy, contact us at . See also our [Privacy Policy](/en/privacy-policy/) for more information about how we handle your personal data.