Accounts and employees
Microsoft 365, shared mailboxes, MFA and permissions. A carefully organised account process for employees joining or leaving.
I speak English
For accounting and bookkeeping firms
IT help to keep your office moving.
Scanner not sending documents or unable to log in near a deadline? I investigate the IT issue, involving your software supplier where needed.
- Directly with the specialist investigating it
- One-off help, no mandatory support plan
Targeted technical support
A practical IT foundation for your office
Software and connections
Technical investigation around Exact Online, Twinfield, Yuki, client portals and document management. I coordinate findings with your software supplier where needed.
Workstations and documents
Support for slow computers, scanners, printers and network problems interrupting document processing.
Backups and recovery
We check which office files and systems are backed up, whether recovery is possible and how access to the copies is protected.
The person helping you
Daniel Orosz
Technical support that considers your working processes
I have over 10 years of IT-support experience, from IT outsourcing to in-house support at a multi-location organisation in the Netherlands.
I spent seven years working in dental care, where records, administration, availability and confidential information come together every day. No security incidents occurred during that period. I bring that experience to your office IT environment.
Oros ICT Support Limburg · Dutch business based in Kerkrade · KvK 98242482.
We can agree an NDA and, where needed, a data processing agreement before work starts.
Experience with recovery and prevention
Practical experience investigating RDP breaches and ransomware, protecting backups against encryption and overwriting, network segmentation and least-privilege access. Also experienced in migrating mail and other servers from old office PCs to a secured VPS.
Windows and Windows Server, Remote Desktop (RDP), Google Workspace, MikroTik, Ubiquiti, Wi-Fi, VPN setups and cloud backups.
From your question to a clear next step
Agree the assignment
Tell me what is happening. We agree the initial investigation, access, timing and budget.
Investigate and carry out the work
I check the systems involved. Further investigation or larger changes start only after discussion.
Hand over the findings
Your organisation receives the findings, actions taken and next steps.
Rates, minimum charges and travel
All amounts exclude VAT. We agree the assignment and budget before starting. You can get help without a management contract.
Remote support €55 / hour minimum 1 hour per assignment (€55)
On-site work €65 / hour minimum 2 hours per visit (€130)
Travel costs €0 in 4 towns No travel charges in Kerkrade, Landgraaf, Heerlen or Maastricht. Elsewhere €0.50/km from Kerkrade, outward and return; no separate travel-time charge.
Quick Scan · small environment €150 fixed up to 10 PCs, without servers
Quick Scan · larger environment €250 fixed up to 50 PCs and a maximum of 2 servers
Larger environment, in-depth audit or reconfiguration By quotation scope and budget agreed first
Intake and setup for ongoing management Quoted separately one-off payment or included in the contract price
Ongoing management and support From €195 / month €30 per PC, €65 per server; first location included
Minimum charges apply to one-off hourly work. Beyond the minimum, we charge actual time spent. A fixed Quick Scan price replaces hourly charges and minimum hours; travel is added separately only outside Kerkrade, Landgraaf, Heerlen and Maastricht. More than 50 PCs or 2 servers requires a quote agreed before starting.
Build your IT support plan
An initial price estimate. Your final quote follows a conversation and intake.
01 / 03
How many PCs and laptops?
Each PC or laptop counts as one workstation.
02 / 03
How many servers?
Physical and virtual. No servers? Choose 0.
03 / 03
How many locations?
Your first location is included.
Quick choices
You can also type: 0–500.
Need help with these systems too?
Select extra requirements for your quote. This does not change the monthly estimate. We agree what fits within your management scope and what is quoted separately.
Extra advice visit from €1,500 before discount
An extra planned visit each quarter, with up to 2 hours on site. Together with your team, we discuss what slows work down, how to use IT more effectively and which improvements would help most.
This advice visit is additional to the other included visits. Larger changes, equipment and licences are agreed separately. Standard travel terms still apply.
Your final quote follows a conversation and intake, with an introductory visit where needed. Startup work, equipment, licences, storage and any travel charges are quoted separately.
Your plan includes
- Maintenance & remote helpUpdates and everyday IT questions
- Response within 8 working hoursMon–Fri 09:00–18:00 · Netherlands time
- 3 visits per quarter2 urgent + 1 check-up · up to 2 hours each
- Up-to-date IT documentationUpdated after changes
Startup costs, term and additional work
The initial inventory, network topology, overdue updates, optimisation and setup are quoted separately. Pay startup costs upfront or spread them by agreement. The quote specifies the term, total cost and early termination conditions before you commit.
Additional work is agreed first: €45/hour remotely and €55/hour on site. Extra contract visits have no two-hour minimum. Standard travel terms still apply. A paid 4- or 2-working-hour SLA is available only where capacity and agreed coverage allow. Pricing and priority are set out in the quote first. The SLA clock pauses outside working hours.
Coverage & response time
During the intake, we discuss your IT environment, the support you need and my availability. Your quote sets out the plan, schedule and response times. An introductory visit can be arranged by appointment.
- Routine maintenance, updates and usual remote support for the agreed environment, during agreed working hours.
- Once the management engagement is accepted, the agreed base SLA provides an initial substantive response within 8 working hours, Mon–Fri 09:00–18:00 Netherlands time, through agreed channels. This is not a guaranteed resolution or arrival time.
- Two urgent visits per quarter, with up to 2 hours of on-site work per visit.
- One scheduled check-up visit per quarter, with up to 2 hours of on-site work.
- Documentation updated after changes. The visit allowance covers the whole company, rather than each location separately.
Equipment and installation are separate
Hardware, software licences and cloud and backup storage are outside the subscription price. If outdated or unsupported equipment needs replacing for responsible management, we discuss the cost and get approval first. Cabling, network outlets and cabinet installation are agreed and quoted separately.
Useful to know before we start
Do you need access to all client records?
We establish what access the assignment needs and limit it to the relevant systems and data. Do not send client records or passwords through the form.
Can we plan changes around tax deadlines and closing periods?
Tell me your critical dates. We agree the work, possible interruptions and a fallback option before making changes.
What if the cloud software itself is the problem?
I check local connections, access and relevant settings. If the findings point to the cloud service, we can provide targeted information to its supplier. An outage within its platform remains dependent on that provider.
Discuss your situation with me
A short description is enough to make initial contact.