# Terms and Conditions **Oros IT Support Limburg** Kievitstraat 25, 6469 XX Kerkrade, Netherlands KvK: 98242482 | VAT: NL005319090B91 Email: | Phone: --- ## Article 1 — Definitions 1. **Service provider:** Oros IT Support Limburg, registered in Kerkrade, KvK number 98242482. 2. **Client:** the natural person or legal entity entering into an agreement with the Service provider. 3. **Assignment:** the agreed IT services, including but not limited to: workstation support, network management, software assistance and peripheral support. 4. **Agreement:** any arrangement between the Service provider and the Client, including quotes, order confirmations and subscription contracts. --- ## Article 2 — Applicability 1. These terms and conditions apply to all offers, quotes and agreements between the Service provider and the Client, unless otherwise agreed in writing. 2. Deviations are only valid if agreed in writing. 3. The applicability of any purchase or other conditions of the Client is expressly rejected. --- ## Article 3 — Quotes and formation of agreement 1. All quotes are non-binding and valid for 30 days from the date of issue, unless otherwise stated. 2. An agreement is formed upon written or electronic acceptance of the quote, or upon commencement of the work. 3. Verbal agreements are only binding after written confirmation by the Service provider. --- ## Article 4 — Performance of the assignment 1. The Service provider performs the assignment to the best of its ability, in accordance with professional standards. The obligation is one of best efforts, unless a result obligation has been expressly agreed. 2. The Service provider is entitled to engage third parties where necessary for proper performance. 3. The Client ensures timely provision of all information, access and cooperation that the Service provider reasonably requires. 4. The Service provider is not liable for damage caused by the Client providing incorrect or incomplete information. --- ## Article 5 — Rates and payment 1. All rates are exclusive of VAT unless otherwise stated. 2. Standard rates: - Remote support: from €65 per hour - On-site support in South Limburg: from €79 per hour - Travel costs (local): from €20–30 per visit 3. Invoicing takes place monthly in arrears, unless otherwise agreed. 4. Payment is due within **14 days** of the invoice date. 5. In the event of late payment, the Client is in default by operation of law and statutory commercial interest (Dutch Civil Code Art. 6:119a) becomes due. 6. In the event of persistent non-payment, the Service provider is entitled to suspend work. --- ## Article 6 — Additional work 1. Work falling outside the agreed assignment is treated as additional work and invoiced separately. 2. The Service provider will inform the Client as soon as possible of any expected additional work and associated costs. --- ## Article 7 — Duration and termination 1. Hourly-based assignments end upon completion of the agreed work. 2. Subscription or support plans run for the agreed period and are automatically renewed for the same period unless terminated in writing at least 30 days before the end of the period. 3. Termination must be made in writing or by email. 4. The Service provider may terminate the agreement with immediate effect if the Client fails to meet its obligations, applies for suspension of payment or is declared bankrupt. --- ## Article 8 — Liability 1. The Service provider's liability for direct damages is limited to the amount paid out under the applicable liability insurance policy, or — in the absence of a payout — to the amount invoiced to the Client in the preceding three months, with a maximum of **€5,000 per damaging event**. 2. Liability for indirect damages, consequential damages, lost profits, missed savings or business interruption is excluded. 3. The Service provider is not liable for damage to hardware, data or software of the Client unless there is intent or gross negligence. 4. The Client is at all times responsible for maintaining adequate backups of its data. 5. Claims for damages expire one year after the Client knew or could reasonably have known of the damage. --- ## Article 9 — Force majeure 1. The Service provider is not obliged to fulfil any obligation if prevented by force majeure, including: power outage, internet outage, illness, government measures or other circumstances beyond the Service provider's control. 2. If force majeure lasts more than 30 days, either party has the right to dissolve the agreement without liability for damages. --- ## Article 10 — Confidentiality 1. Both parties are obliged to maintain confidentiality regarding all confidential information received in the context of the agreement. 2. The Service provider treats client data and systems confidentially and processes personal data in accordance with the GDPR. See also the [Privacy Policy](/en/privacy-policy/). --- ## Article 11 — Intellectual property 1. All documents, manuals, protocols and configurations provided by the Service provider remain the property of the Service provider, unless otherwise agreed in writing. 2. The Client obtains a non-exclusive right of use for the duration of the agreement. --- ## Article 12 — Complaints Complaints about the performance of the assignment must be reported in writing as soon as possible, but no later than **14 days** after discovery, via . See also the [Complaints procedure](/en/complaints/). --- ## Article 13 — Applicable law and disputes 1. All agreements with the Service provider are governed by **Dutch law**. 2. Disputes are preferably resolved by mutual consultation. 3. If the parties cannot resolve the dispute amicably, the competent court in the district of **Limburg, the Netherlands** has exclusive jurisdiction. --- ## Article 14 — Amendments The Service provider reserves the right to amend these terms and conditions. The most current version is always available at **ict-support-limburg.nl/en/terms-and-conditions/**. Amendments take effect 30 days after publication for ongoing agreements.