Last updated: 20 October 2026

Terms and Conditions

Oros ICT Support Limburg
Kievitstraat 25, 6469 XX Kerkrade, Netherlands
KvK: 98242482 | VAT: NL005319090B91
Email: | Phone:

Article 1 — Definitions

Service provider: Oros ICT Support Limburg, registered in Kerkrade, KvK number 98242482.
Client: the natural person or legal entity entering into an agreement with the Service provider.
Assignment: the agreed IT services, including but not limited to: workstation support, network management, software assistance and peripheral support.
Agreement: any arrangement between the Service provider and the Client, including quotes, order confirmations and subscription contracts.

Article 2 — Applicability

These terms and conditions apply to all offers, quotes and agreements between the Service provider and the Client, unless otherwise agreed in writing.
Deviations are only valid if agreed in writing.
The applicability of any purchase or other conditions of the Client is expressly rejected.

Article 3 — Quotes and formation of agreement

All quotes are non-binding and valid for 30 days from the date of issue, unless otherwise stated.
An agreement is formed upon written or electronic acceptance of the quote, or upon commencement of the work.
Verbal agreements are only binding after written confirmation by the Service provider.

Article 4 — Performance of the assignment

The Service provider performs the assignment to the best of its ability, in accordance with professional standards. The obligation is one of best efforts, unless a result obligation has been expressly agreed.
The Service provider is entitled to engage third parties where necessary for proper performance.
The Client ensures timely provision of all information, access and cooperation that the Service provider reasonably requires.
The Service provider is not liable for damage caused by the Client providing incorrect or incomplete information.

Article 5 — Rates and payment

All rates are exclusive of VAT unless otherwise stated.
Standard rates:
- Remote support: €55 per hour, with a one-hour minimum per assignment (€55).
- On-site work: €65 per hour, with a two-hour minimum per visit (€130).
- Beyond the minimum, actual time spent is charged.
- Travel: no travel charges in Kerkrade, Landgraaf, Heerlen or Maastricht. Outside these towns, €0.50 per kilometre actually driven, from the Service provider’s home in Kerkrade to the client and back to that home. Travel time is not charged separately.
- Quick Scan: €150 for up to 10 PCs without servers, or €250 for up to 50 PCs and a maximum of 2 servers. A smaller environment with a server falls into the €250 tier. More than 50 PCs or 2 servers requires a quote agreed beforehand.
Invoicing takes place monthly in arrears, unless otherwise agreed.
Payment is due within 14 days of the invoice date.
In the event of late payment, the Client is in default by operation of law and statutory commercial interest (Dutch Civil Code Art. 6:119a) becomes due.
In the event of persistent non-payment, the Service provider is entitled to suspend work.
Minimum hours apply only to hourly assignments. The fixed Quick Scan price covers an agreed, sample-based overview check and concise findings, with no additional minimum hours. Travel costs apply for visits outside Kerkrade, Landgraaf, Heerlen and Maastricht. Detailed investigation, repairs or reconfiguration are outside the scan price and agreed separately.
Investigation and resolution of complex incidents are charged at the standard hourly rates and minimum hours, with any applicable travel costs for an on-site visit. There is no separate fee for resolving an incident. The diagnostic phase and budget are agreed in advance; further investigation and additional costs require prior approval.

Article 6 — Additional work

Work falling outside the agreed assignment is treated as additional work and invoiced separately.
The Service provider will discuss expected additional work and associated costs with the Client in advance. Additional work is carried out only with the Client’s approval.

Article 7 — Duration and termination

One-off assignments, including hourly-based assignments, end upon completion of the agreed work. A one-off assignment does not commit the Client to a subscription or follow-up assignment.
Subscription or support plans run for the agreed period and are automatically renewed for the same period unless terminated in writing at least 30 days before the end of the period.
Termination must be made in writing or by email.
The Service provider may terminate the agreement with immediate effect if the Client fails to meet its obligations, applies for suspension of payment or is declared bankrupt.
Intake, audits, repairs and setup at the start of an ongoing management arrangement are paid work. The parties may agree to invoice these startup costs once or include them in the contract price over an agreed term. The quote specifies the included startup work, total fixed costs over the term, rates for additional work, any minimum duration and the financial consequences of early termination. These arrangements are recorded before acceptance.

Article 8 — Liability

The Service provider's liability for direct damages is limited to the amount paid out under the applicable liability insurance policy, or — in the absence of a payout — to the amount invoiced to the Client in the preceding three months, with a maximum of €5,000 per damaging event.
Liability for indirect damages, consequential damages, lost profits, missed savings or business interruption is excluded.
The Service provider is not liable for damage to hardware, data or software of the Client unless there is intent or gross negligence.
The Client is at all times responsible for maintaining adequate backups of its data.
Claims for damages expire one year after the Client knew or could reasonably have known of the damage.

Article 9 — Force majeure

The Service provider is not obliged to fulfil any obligation if prevented by force majeure, including: power outage, internet outage, illness, government measures or other circumstances beyond the Service provider's control.
If force majeure lasts more than 30 days, either party has the right to dissolve the agreement without liability for damages.

Article 10 — Confidentiality

Both parties are obliged to maintain confidentiality regarding all confidential information received in the context of the agreement.
The Service provider treats client data and systems confidentially and processes personal data in accordance with the GDPR. See also the Privacy Policy.

Article 11 — Intellectual property

All documents, manuals, protocols and configurations provided by the Service provider remain the property of the Service provider, unless otherwise agreed in writing.
For documentation and configuration information delivered under an assignment concerning the Client’s own IT environment, the Client obtains a permanent, non-exclusive right of use, including after the assignment or cooperation ends. The Client may use, adapt and share this information with its IT staff or a successor administrator for managing its own environment. This does not transfer rights to general templates, methods or third-party materials.

Article 12 — Complaints

Complaints about the performance of the assignment must be reported in writing as soon as possible, but no later than 14 days after discovery, via . See also the Complaints procedure.

Article 13 — Applicable law and disputes

All agreements with the Service provider are governed by Dutch law.
Disputes are preferably resolved by mutual consultation.
If the parties cannot resolve the dispute amicably, the competent court in the district of Limburg, the Netherlands has exclusive jurisdiction.

Article 14 — Amendments

The Service provider reserves the right to amend these terms and conditions. The most current version is always available at ict-support-limburg.nl/en/terms-and-conditions/. Amendments take effect 30 days after publication for ongoing agreements.