Rates & support plans
What does IT support cost for your business?
A one-off assignment or ongoing support. These are the rates and what they cover. All amounts exclude VAT.
Help without a subscription
| Service | Rate excl. VAT |
|---|---|
| Remote supportminimum 1 hour per assignment (€55) | €55 / hour |
| On-site workminimum 2 hours per visit (€130) | €65 / hour |
| Quick Scan · small environmentup to 10 PCs, without servers | €150 fixed |
| Quick Scan · larger environmentup to 50 PCs and a maximum of 2 servers | €250 fixed |
| Larger environment, in-depth audit or reconfigurationscope and budget agreed first | By quotation |
Minimum charges apply to one-off hourly work. Beyond the minimum, we charge actual time spent. A fixed Quick Scan price replaces hourly charges and minimum hours; travel is added separately only outside Kerkrade, Landgraaf, Heerlen and Maastricht. More than 50 PCs or 2 servers requires a quote agreed before starting.
Travel costs
No travel charges in Kerkrade, Landgraaf, Heerlen or Maastricht.
Elsewhere €0.50/km from my home in Kerkrade, outward and return; travel time is not charged separately.
Quick Scan: a focused overview
A check within the agreed scope with concise findings. Fixes, deep testing and reconfiguration are agreed separately. The fixed scan price replaces hourly rates and minimum hours; travel terms still apply.
Ongoing IT support
A monthly estimate for the agreed IT environment. We confirm the final plan and my availability after a conversation and intake.
| Per PC or laptop / month | €30.00 |
|---|---|
| Per server / month | €65.00 |
| Per additional location / month | €35.00 |
| Monthly minimum, after discount | €195.00 |
The first location is included.
Standard calculation: up to 50 PCs, 2 servers and 2 locations. Larger environments require a conversation; there is no automatic price or SLA.
How the monthly estimate works
Workstations × €30 + servers × €65 + additional locations × €35. Then volume discount, with a minimum of €195 per month.
Volume discount & advice bonus
The discount grows gradually between the amounts below; these are not abrupt tiers. The rate is rounded to two decimal places and savings to cents.
| Monthly subtotal before discount | Discount at that amount |
|---|---|
| €195.00 | 0% |
| €300.00 | 5% |
| €500.00 | 8% |
| €750.00 | 10% |
| €1,000.00 | 12% |
| €1,500.00 | 15% |
From a €1,500 subtotal before discount: an extra IT advice visit of up to 2 hours per quarter, within the standard scope.
Examples, excluding additional systems and travel
| Environment | Monthly estimate |
|---|---|
| 5 PCs · 0 servers · 1 locations | €195.00 |
| 10 PCs · 1 servers · 1 locations | €343.17 |
| 20 PCs · 2 servers · 2 locations | €687.58 |
Your plan includes
- Maintenance & remote helpUpdates and everyday IT questions
- Response within 8 working hoursMon–Fri 09:00–18:00 · Netherlands time
- 3 visits per quarter2 urgent + 1 check-up · up to 2 hours each
- Up-to-date IT documentationUpdated after changes
Startup costs, term and additional work
The initial inventory, network topology, overdue updates, optimisation and setup are quoted separately. Pay startup costs upfront or spread them by agreement. The quote specifies the term, total cost and early termination conditions before you commit.
Additional work is agreed first: €45/hour remotely and €55/hour on site. Extra contract visits have no two-hour minimum. Standard travel terms still apply. A paid 4- or 2-working-hour SLA is available only where capacity and agreed coverage allow. Pricing and priority are set out in the quote first. The SLA clock pauses outside working hours.
Coverage & response time
During the intake, we discuss your IT environment, the support you need and my availability. Your quote sets out the plan, schedule and response times. An introductory visit can be arranged by appointment.
- Routine maintenance, updates and usual remote support for the agreed environment, during agreed working hours.
- Once the management engagement is accepted, the agreed base SLA provides an initial substantive response within 8 working hours, Mon–Fri 09:00–18:00 Netherlands time, through agreed channels. This is not a guaranteed resolution or arrival time.
- Two urgent visits per quarter, with up to 2 hours of on-site work per visit.
- One scheduled check-up visit per quarter, with up to 2 hours of on-site work.
- Documentation updated after changes. The visit allowance covers the whole company, rather than each location separately.
Equipment and installation are separate
Hardware, software licences and cloud and backup storage are outside the subscription price. If outdated or unsupported equipment needs replacing for responsible management, we discuss the cost and get approval first. Cabling, network outlets and cabinet installation are agreed and quoted separately.
Want to discuss your situation first?
Send your question via WhatsApp or email: the free IT check offers 2–3 practical tips in a 15-minute conversation that I schedule with you. No written report or free on-site visit.
Discuss your situation →Business details
Based in Kerkrade. On-site in Zuid-Limburg and remotely across the Netherlands. Support in Dutch and English.
Oros ICT Support Limburg · OITDaniel Orosz
Kievitstraat 25, 6469 XX Kerkrade
+31634836118 · daniel@ict-support-limburg.nl
KvK: 98242482 · BTW/VAT: NL005319090B91