Remote support
Support without an on-site visit.
€55 / hour
Excl. VATMinimum 1 hour (€55).
Personal · experienced · based in South Limburg
IT problem? I can help.
Your IT specialist unavailable or stuck? I investigate recurring faults too. A focused assignment, without a mandatory support plan.
- Direct contact with Daniel
- One-off help, no mandatory subscription
- Based in Kerkrade, serving South Limburg
€55/hour remote (min. 1 hour) · €65/hour on site (min. 2 hours). Excl. VAT.
- 10+ years in IT support
- Dutch registered business
- Kerkrade · South Limburg
Mon–Fri 9:00–18:00 · urgent help by agreement
No travel charges in Kerkrade, Landgraaf, Heerlen or Maastricht.
Over 10 years in IT support
For business owners and internal IT teams
Targeted help, IT checks or ongoing management
Kerkrade · on-site in Zuid-Limburg · remote across the Netherlands
Practical experience
Over 10 years of hands-on IT support
From IT outsourcing to in-house IT at a dental organisation with several locations in the Netherlands.
- Windows Server
- RDP
- Google Workspace
- MikroTik
- Ubiquiti
- Wi-Fi
- VPN
Investigating incidents
Causes and consequences of RDP breaches and ransomware following a malicious email.
Protecting backups
Protection against encryption and overwriting, with separate access and attention to recovery.
Separating networks
Separate systems and networks, with only the necessary access between them.
Migrating servers
From mail and other servers on old office PCs to a secured VPS.
During seven years of IT support at a dental organisation with several locations, no security incidents occurred.
“When Daniel walks in, everything starts working again. As if by magic.”
I helped colleagues with practice software, settings, and printer and computer issues. I knew their working environment and the problems that kept coming back.
How we work together
Clear about cooperation and your data
Directly with Daniel
You work directly with me, from your first question through investigation and implementation.
A Dutch business
Oros ICT Support Limburg is based in Kerkrade, KvK 98242482. An NDA and, where needed, a data processing agreement can form part of our arrangements.
Targeted help for your business
What are you struggling with?
Printer or scanner is not working.
Print queues, scan settings, drivers and connections to the device.
Internet or Wi-Fi keeps dropping.
Coverage, router settings and signs of a problem with the internet provider.
Email or sign-in is not working.
Sign-in, MFA, mailbox settings and synchronisation on the workstation.
An employee needs access.
Checking the accounts and permissions needed for an employee joining or leaving.
A computer is slow or crashes.
Startup applications, storage, updates and signs of a hardware fault.
You want to know if a backup is usable.
Restoring data, storage locations and access to the backup copies.
Even when the problem comes and goes
We start with an agreed diagnosis. I can work alongside your own IT specialist or supplier. Extra measurements or observation may be needed; further steps and costs are discussed first. We agree availability and scheduling when you enquire.
Rates
Clear rates, a budget agreed in advance
One-off work and ongoing support, with the terms alongside each rate.
Practical terms
No travel charges in Kerkrade, Landgraaf, Heerlen or Maastricht.
Elsewhere €0.50/km from my home in Kerkrade, outward and return; travel time is not charged separately.
All prices exclude VAT. Beyond the minimum, you pay for the actual time spent.
We agree the assignment and budget in advance. Further investigation or work is discussed first. A one-off assignment does not commit you to a subscription.
Build your IT support plan
An initial price estimate. Your final quote follows a conversation and intake.
01 / 03
How many PCs and laptops?
Each PC or laptop counts as one workstation.
02 / 03
How many servers?
Physical and virtual. No servers? Choose 0.
03 / 03
How many locations?
Your first location is included.
Quick choices
You can also type: 0–500.
Need help with these systems too?
Select extra requirements for your quote. This does not change the monthly estimate. We agree what fits within your management scope and what is quoted separately.
Extra advice visit from €1,500 before discount
An extra planned visit each quarter, with up to 2 hours on site. Together with your team, we discuss what slows work down, how to use IT more effectively and which improvements would help most.
This advice visit is additional to the other included visits. Larger changes, equipment and licences are agreed separately. Standard travel terms still apply.
Your final quote follows a conversation and intake, with an introductory visit where needed. Startup work, equipment, licences, storage and any travel charges are quoted separately.
Your plan includes
- Maintenance & remote helpUpdates and everyday IT questions
- Response within 8 working hoursMon–Fri 09:00–18:00 · Netherlands time
- 3 visits per quarter2 urgent + 1 check-up · up to 2 hours each
- Up-to-date IT documentationUpdated after changes
Startup costs, term and additional work
The initial inventory, network topology, overdue updates, optimisation and setup are quoted separately. Pay startup costs upfront or spread them by agreement. The quote specifies the term, total cost and early termination conditions before you commit.
Additional work is agreed first: €45/hour remotely and €55/hour on site. Extra contract visits have no two-hour minimum. Standard travel terms still apply. A paid 4- or 2-working-hour SLA is available only where capacity and agreed coverage allow. Pricing and priority are set out in the quote first. The SLA clock pauses outside working hours.
Coverage & response time
During the intake, we discuss your IT environment, the support you need and my availability. Your quote sets out the plan, schedule and response times. An introductory visit can be arranged by appointment.
- Routine maintenance, updates and usual remote support for the agreed environment, during agreed working hours.
- Once the management engagement is accepted, the agreed base SLA provides an initial substantive response within 8 working hours, Mon–Fri 09:00–18:00 Netherlands time, through agreed channels. This is not a guaranteed resolution or arrival time.
- Two urgent visits per quarter, with up to 2 hours of on-site work per visit.
- One scheduled check-up visit per quarter, with up to 2 hours of on-site work.
- Documentation updated after changes. The visit allowance covers the whole company, rather than each location separately.
Equipment and installation are separate
Hardware, software licences and cloud and backup storage are outside the subscription price. If outdated or unsupported equipment needs replacing for responsible management, we discuss the cost and get approval first. Cabling, network outlets and cabinet installation are agreed and quoted separately.
The next step
Want to discuss your IT first?
Send your question via WhatsApp or email. I will schedule 15 minutes and give you 2–3 practical tips, without commitment.
Brief advice via WhatsApp or phone, no written report.